Terms and Conditions

Our Commitment To Privacy Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used.

The Information We Collect: This notice applies to all information collected or submitted on this website. On some pages, you can order products, make requests, and register to become a member. The types of personal information collected at these pages are:

  • Name and postal address
  • Email address
  • Telephone number

Delivery Period Following receipt and clearance of payment, all purchase(s) will be dispatched as close to the requested delivery date as possible. We cannot be held responsible for delays due to unforeseen circumstances.

Payment Methods We accept all the major credit / debit cards via our payment gateway (Stripe).

Online Orders & Card Security All credit / debit card orders placed online are made on a secure, encrypted server to ensure the privacy and security of your information. All payment transactions take place on the secure encrypted server of our payment processor (Stripe) – we never have access to your card details at any time.

Refunds Customers have up to 24 hours after delivery to raise any issues. Before returning any product(s) please contact us via email or telephone.

Privacy

Our contact details can be found on the contact us page of the website.

For each visitor to our Web page, our Web server automatically recognizes only the consumer’s domain name, but not the e-mail address (where possible).

We collect the e-mail addresses of those who make postings to our chat areas, information volunteered by the consumer, such as survey information and/or site registrations, name and address, telephone number.

The information we collect is used to improve the content of our Web page, used to customize the content and/or layout of our page for each individual visitor, used to notify consumers about updates to our Web site and.

With respect to cookies: We use cookies to store visitors preferences, record session information, such as items that consumers add to their shopping cart.

Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding orders they have placed on-line if a order issue has arisen.

The information we DON’T collect:

Credit/Debit Card Information – Since all payments are processed via our chosen and authorised payment processor, Stripe, we never have access to your card details at any time.

The way we use information:

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order. We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

Disclaimer

The information contained in this website is for general information purposes only. The information is provided by Dragon Fine Foods and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website. Through this website you are able to link to other websites which are not under the control of Dragon Fine Foods. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them. Every effort is made to keep the website up and running smoothly. However, Dragon Fine Foods takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

Contact us:

If you have any further questions please get in touch via the ‘contact us’ page.